FAQ
Below are our most frequently asked questions. If you have specific questions, please Contact Us and we would be happy to help
No. We work with each studio to bring figures into the United States to satisfy each specific order.
There is no minimum order. However, note that due to shipping costs, it is much more economical to order serveral figures as opposed to one small figure. Unfortunately, because all orders come directly from our partnered studios in Europe, we can not accept returns. Please choose your pieces carefully. If you have questions, or would like guidance, please Contact Us.
For payment we only accept all major credit cards.
When you place an order we immediately check to see if and when they are available from the studio and advise you. If for any reason shipping dates do not meet your expectations, we will completely refund your order immediately. There is absolutely no charge to you.
Generally, if your figures are in stock, you will receive your shipments in about 2 weeks or less via Italian Poste and the U.S. Postal Service. Note that shipping times closer to the Christmas Holidays will always take longer, so order early. If you require a rush shipment, or sizes larger than those indicated, please call us at 267.884.3108.
Here at Navidad Nativities, we can monitor shipments via Italian Poste to some degree but it is not always reliable. If you have concerns, please do not hesitate to contact us.
It is extremely important that you notify us IMMEDIATELY if anything in your shipment is damaged so that we can submit a claim as soon as possible AND replace the damaged piece(s) in your order. We ask that you photograph the shipping box as well as the damaged item as well. Contact us at 267.884.3108 no later than FIVE DAYS after receipt of the item(s).
We have worked with Original Heide to create many individual figures and beautiful groupings in many different sizes in the past and would be happy to discuss your ideas with you.
Yes. We have created custom scenes of all sizes and shapes, from small side table displays to large displays for churches and museums. Call us to discuss your specific ideas at any time. Note that we only do a limited amount of custom work each year due to demand.
Yes, we have often used customer’s figures that have been in their families for years, or perhaps figures they have found in their travels around the world.
Yes. We have created nativities for weddings, anniversaries, the birth of a child and other special events and celebrations. A nativity makes a very special gift when you realize that you can gift a very simple piece then each year add additional figures to it.
It’s important to carefully store your nativity. The shipping box can serve as a convenient way to store it when it is not on display. Never store the nativity in an attic, where temperatures can reach a hundred degrees in summer. It should not be stored in a damp location either. The best storage location is somewhere in your home where heat and air conditioning are available. Some of our customers store their nativities in large plastic bins. Whenever you store you nativity, it’s always a good idea to add some moth balls (not crystals) to discourage mice or other occupants.
Because nativities are created entirely of wood and natural materials, never display them near an open flame such as candles or a fireplace, or a direct heat source. Because we have no control over display location or use of your nativity, we cannot assume any liability for the product however it is used. As there are many small, fascinating pieces in each nativity, it is always best to keep the nativity well out of the reach of small children where those pieces could cause a choking hazard.
Carefully…very carefully. A light feather duster is best. NEVER, EVER, with a vaccuum. Actually, a bit of dust on the nativity adds a bit of old world antique charm.
All applicable sales tax is applied at checkout.