FAQs Archive - Navidad Nativities | Beautiful Nativity Figures & Sets

Q: Do You Stock Nativity Figures?

No. We work with each studio to bring figures into the United States to satisfy each specific order.

Q: Is There a Minimum Order? Do You Accept Returns?

There is no minimum order. However, note that due to shipping costs, it is much more economical to order serveral figures as opposed to one small figure. Unfortunately, because all orders come directly from our partnered studios in Europe, we can not accept returns. Please choose your pieces carefully. If you have questions, or would like guidance, please Contact Us . For payment we only accept all major credit cards.

Q: How Do I Know If The Figures I Want Are Available?

When you place an order we immediately check to see if and when they are available from the studio and advise you. If for any reason shipping dates do not meet your expectations, we will completely refund your order immediately. There is absolutely no charge to you.

Q: How Long Does It Take To Receive Shipments?

Generally, if your figures are in stock, you will receive your shipments in about 2 weeks or less via Italian Poste and the U.S. Postal Service. Note that shipping times closer to the Christmas Holidays will always take longer, so order early. If you require a rush shipment, or sizes larger than those indicated, please call us at 267.884.3108.

Q: Do You Create Custom Nativity Scenes?

Yes. We have created custom scenes of all sizes and shapes, from small side table displays to large displays for churches and museums. Call us to discuss your specific ideas at any time. Note that we only do a limited amount of custom work each year due to demand.

Q: Can You Create a Scene Using My Figures?

Yes, we have often used customer’s figures that have been in their families for years, or perhaps figures they have found in their travels around the world.