Shipping
All nativities are carefully packed and fully insured for shipping, which was added at the time of your purchase for deliveries to the continental United States only. U.S. Shipping costs for nativity settings are quoted based on size, weight, and final destination. Please Contact Us for any shipments outside the United States for a quote.
How Long Does It Take To Receive Shipments?Mouse2024-09-01T11:41:59-04:00
Generally, if your figures are in stock, you will receive your shipments in about 2 weeks or less via Italian Poste and the U.S. Postal Service. Note that shipping times closer to the Christmas Holidays will always take longer, so order early. If you require a rush shipment, or sizes larger than those indicated, please call us at 267.884.3108.
Can I Track My Shipment?Mouse2024-09-01T11:42:51-04:00
Here at Navidad Nativities, we can monitor shipments via Italian Poste to some degree but it is not always reliable. If you have concerns, please do not hesitate to contact us.
What Do I Do If My Shipment Is Damaged?Mouse2024-09-01T11:44:06-04:00
It is extremely important that you notify us IMMEDIATELY if anything in your shipment is damaged so that we can submit a claim as soon as possible AND replace the damaged piece(s) in your order. We ask that you photograph the shipping box as well as the damaged item as well. Contact us at 267.884.3108 no later than FIVE DAYS after receipt of the item(s).